Overview
Use the Orders area to review customer orders, check details, and update order progress according to your workflow.
Step-by-step instructions
- Open store management.
- Go to Orders tab.
- View new and existing orders.
- Open an order to review customer details and order details.
- Check the order quantity, selected menu, customer contact information, and notes if shown.
- Check the payment reference if applicable.
- Update the order status according to the workflow.
- Use filters or search to find specific orders faster using the order id.
Notes and tips
- Move statuses carefully so customers can track accurate progress.
- Check customer notes before preparing the order.
- Payment-related actions may depend on the payment method shown by the store.
- Customers may use the public tracking page to see the latest status.